Return & Cancellation Policy

At Arora Fireworks, we value the trust and satisfaction of our customers above everything else. We understand that, at times, situations may arise where an order needs to be cancelled or a refund is required. To ensure complete transparency, we have outlined our Return & Cancellation Policy in detail below. This policy is designed to provide clarity and protect the interests of both our customers and our business.

A) Cancellation Before Processing

  • Customers are entitled to a 100% refund if the order is cancelled before processing begins.

  • “Processing” refers to the stage where your order details are confirmed and items are being prepared for dispatch. If you reach out to us during this stage, we will cancel the order immediately and initiate a full refund without any deductions.

 

B) Cancellation Before Dispatch

  • A full refund is also applicable if the order is cancelled before the goods are dispatched from our warehouse/godown.

  • Once your items have been packed and handed over for shipping, we will not be able to accept a cancellation request. Hence, we encourage customers to inform us at the earliest possible time if they wish to cancel their order.

 

C) Orders Cannot Be Cancelled After Dispatch

  • Once the order has been dispatched from our premises, it cannot be cancelled.
  • This is because fireworks are considered sensitive and restricted items under various transport and safety regulations. Once dispatched, they are in the custody of the courier/logistics provider and cannot be recalled.

 

A) Processing Time

  • Once an order is successfully cancelled, the refund will be processed within 7 working days from the date of cancellation.

 

B) Mode of Refund

  • The refund amount will be credited directly to the customer’s specified bank account.

  • If no bank details are provided by the customer, the refund will automatically be credited to the original payment method used at the time of purchase (such as debit card, credit card, UPI, or net banking).

 

C) Confirmation of Refund

Once the refund is initiated, customers will receive a confirmation message/email with the transaction details. Please allow standard banking timelines for the amount to reflect in your account.

  • Refunds will only be applicable to orders that meet the above criteria.

  • No refunds will be entertained for partially delivered, used, or tampered items, unless proven defective under our Replacement/Defect Policy.
  • Customers are advised to ensure their order details, delivery address, and contact information are entered correctly at checkout. Refunds will not be provided for delays or issues caused due to incorrect information shared by the customer.

 

If you find any faulty or defective items, you must contact us immediately upon receipt of the goods and provide clear photographs of the defective product before use.

  • After reviewing the issue, we may provide a replacement or refund, depending on the nature of the defect and our internal policy.
  • Refunds or replacements will not be offered for items that are already used, partially used, or tampered with.
  • Fireworks are sensitive, perishable, and seasonal products. Once dispatched, they fall under strict safety regulations, making cancellations and returns impractical.
  • By placing an order on our website, customers agree to abide by this Return & Cancellation Policy.

For any queries or to request a cancellation/refund, please contact us at:

Phone: +91 789-572-0879

Email: orders@arorafireworks.com

Address: Wing Number 3, Premnagar, Dehradun, Uttarakhand – 248007, India

Website: www.arorafireworks.com

Our team will be happy to assist you promptly.